Digital products are delivered instantly upon purchase and are therefore excluded from the automatic cooling-off/withdrawal right applicable to physical goods under applicable e-commerce regulations.
A refund may be considered where: the product was not delivered due to a technical fault, the delivered file is materially different from its description, or the product is proven unusable due to a verified defect.
Refund requests must be submitted within 5 business days of the purchase date. Requests submitted after this period will not be accepted, except where required by law.
Contact the seller directly via the order confirmation, or contact N.odo support with your order ID and reason for the request.
Cardholders may also dispute a charge directly with their issuing bank. Such disputes (chargebacks) may take up to 60 days to resolve and may result in an extended hold on the related escrow funds.
A processing fee of SAR 1.50 applies to each successfully completed refund, deducted from the seller's proceeds.
Refunds will not be granted where the product was successfully downloaded and used as described, or where the request is submitted after the 5-business-day window without a valid technical justification.
By completing checkout, the buyer explicitly acknowledges the digital nature of the product and this refund policy, as confirmed via the mandatory checkbox at checkout.